Delivery lead times and fees depend on your delivery address.

Orders placed before 12pm CST will likely benefit from an express delivery of one to two working days. You may see the estimated delivery time on the checkout page while processing your order online.

Personalization services (engraving, embossing, or bracelet adjustments) will require additional time of up to two working days, and limited stock on a creation might require up to seven working days.

Please note that the above days and times are estimates and are subject to adjustments due to unforeseen circumstances.

Standard orders ship within 3–5 business days. Custom and made-to-order pieces may take 4–6 weeks depending on the design. You will receive a tracking number as soon as your order ships.

Yes! We offer complimentary shipping on all orders within the United States. International shipping rates and delivery times vary by destination.

You may choose to exchange or return an item that was purchased and gifted to you using our return and exchange methods. Any refunded amount, including any remaining balance in the case of an exchange, will be automatically reimbursed to the original purchaser.

Please note that we are unable to provide merchandise credit for online and phone purchases.

Peran & Scannell allows earrings in pristine, unworn condition to be returned or exchanged, subject to our Return/Exchange Policy and Conditions of Sale.

Please note that you may request a service to adapt the model and the size of the clasp of your earrings to ensure maximum comfort. The first earring clasp adjustment service is complimentary.

Timing

Peran & Scannell allows a client or gift recipient to return or exchange creations purchased from Peran & Scannell within thirty (30) days of receipt of the creation.

Location

Creations purchased online or via phone may be returned through our Returns portal or exchanged via phone through our Client Relations team.

Creations purchased in our boutique may be returned or exchanged in store.

Conditions

All creations must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

It is not possible to return or exchange creations that have been engraved, embossed, modified, or personalized.

Watch bracelets that have been adjusted must be returned with the exact same number of links as in the original delivery package.

The returned or exchanged creation must belong to a current collection; we cannot exchange discontinued pieces.

An insurance valuation is a detailed document that provides an estimated insurance value of a creation; please note that this is not an appraisal or an authentication, as Peran & Scannell does not provide those services. Insurance Valuations are for insurance purposes only and will only detail the current retail price of your creation.

Insurance Valuations are complimentary within one year of purchase. Proof of purchase from Peran & Scannell will be required, as we do not issue Insurance Valuations for purchases made via third parties. Insurance valuations are available for original owners, gift recipients, or direct descendants only.

Whether personalizing a creation with engraving, maintaining your timepiece, or ensuring your jewelry fits perfectly, we are delighted to care for and repair your Peran & Scannell creation. Please contact us or visit us in store to discover all the services we offer.

We recommend that you always protect your precious stones, as even diamonds and other hard precious stones may become broken or ground down by repeated hard physical contact. We especially recommend:

• Regularly checking the prongs and settings of your stones.
• Having your jewelry cleaned if the stones start to lose their shine or become dull in appearance.

By following these simple tips, you will be able to keep your jewelry in its original condition for many years to come:

• Regularly check the clasp.
• If your jewelry does not contain lapis lazuli, coral, pearls, turquoise, emeralds or a significant cluster of stones, you may soak it regularly for a few minutes at a time in warm soapy water (using only soap with a neutral pH).
• Gently brush it with a very soft toothbrush and then rinse it carefully in warm water. Finally, dry and buff the piece with a soft cloth, a chamois leather or a clean microfiber tissue.
• If your jewelry does contain any of the above stones, cleaning should be entrusted to one of our specialists at a Peran & Scannell location.

For the vast majority of jewelry, polishing makes it possible to remove or limit scratching on gold surfaces.

Given that polishing involves the removal of a fine layer of metal, we do not recommend polishing your jewelry more than twice in its lifetime for a piece made of white gold, or three times in its lifetime for a piece made of yellow gold. A less intense polishing service is also available for the removal of superficial scratches on some yellow and rose gold models.

Not all creations can or should be polished; our technicians are at your disposal to carry out a diagnosis and recommend the service that best suits your requirements.

Pearls are delicate and should be handled with care, as they could potentially be damaged by light, heat or by contact with soap or detergents.

• If you wear your pearls regularly, have their stringing checked once a year.
• Avoid spraying perfume on pearls.
• Clean them with a damp cloth, using neither soap nor detergent.
• Store pearls separately from other jewelry in an individual case or pouch.

Two pieces of jewelry may be affected by being worn side by side.

For rings, the friction between two circles within the same ring, or around the edges of each stone, may explain the scratches that can often be observed. Gold bracelets may be affected by daily interactions with hard surfaces, which can include other jewelry.

Should you have further questions, our technicians are at your disposal to carry out a diagnosis and recommend the service that best suits your requirements.

Your Peran & Scannell jewelry is precious and requires care and attention. We recommend the following daily considerations to preserve your jewelry as long as possible:

• Be sure to handle your jewelry with care.
• Remove your jewelry when washing your hands or using corrosive products that could permanently damage precious metal, stones or pearls.
• Take your regular activities into consideration when wearing your jewelry, including potential for impact.
• Keep your jewelry away from intense sources of heat and extreme temperature changes.
• Avoid any contact with cosmetic or household products, since they contain ingredients that could discolor your jewelry.
• Store your jewelry in an individual case, in its original Peran & Scannell case or in the separate compartment of a jewelry box.
• Chains should be closed, wrapped, and laid flat to avoid the formation of knots.

We accept returns on non-custom items within 30 days of purchase in original, unworn condition. Custom and personalized pieces are final sale. Please contact us to initiate a return.

To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and lotions. Store pieces separately in a soft pouch or lined box. Clean gently with a soft cloth and warm soapy water.

Answer

We recommend visiting us in store for a professional sizing. If you're shopping online, you can use a ring sizer tool or measure the inner diameter of a ring that fits well. Our team is happy to guide you.

Yes, most rings can be resized. Resizing fees and feasibility depend on the metal type and design. Please contact us to discuss your specific piece.

Yes! Custom design is at the heart of what we do. We work closely with each client to bring their vision to life — from initial concept to finished piece. Contact us to schedule a design consultation.

The timeline varies depending on the complexity of the piece, but most custom orders are completed within 4–8 weeks. We'll keep you informed at every stage of the process.